COMPLAINTS

At Kendal Dental Care we work hard to try and ensure that our patients are pleased with the service and treatment they receive. Occasionally however, a party may feel that we have fallen short of this.

We hope that any issues can be sorted easily and quickly at the time they arise and with the person concerned. If your problem/concerns cannot be addressed you have a right to complain. If so, we would ask that you do so as soon as possible (ideally within days, or at most weeks) as this will enable us to establish what has happened more easily.

We take complaints very seriously at Kendal Dental Care and follow a strict complaints code of practice to ensure any issue is dealt with promptly and courteously for a satisfactory resolution.

Our aim is to resolve any issue as soon as possible to the mutual satisfaction of all involved. However, if you are still dissatisfied with the service and/or the way your complaint has been handled, or you feel that you cannot raise your complaint with us, you can refer your complaint.

For complaints about private treatment write to:

The Dental Complaints Service
37 Wimpole street
London
W1G 8DQ

Tel: 020 8253 0800